Royal Mail – use your franking machine at home

Royal Mail have confirmed that they have relaxed their franking machine location policy whilst we are all trying to adhere to (COVID-19) Coronavirus government regulations and remote working.

Royal Mail– Business continuity statement

‘As a temporary measure to help with business continuity planning we would like to support clients wishing to use their Mailmark franking machines from a remote location. If you have one of the smaller desktop franking machines that can easily be taken home to allow urgent mail to still be franked during this exceptional period of disruption please contact your franking supplier for more information.’

Taken from

Is my franking machine suitable?
Providing it’s a small Mail-mark franking machine that can be easily moved by a single individual, such as a an entry to mid-level machine from Pitney Bowes, Quadient, Frama or Francotyp Postalia then yes.

If you have any questions or have a larger system which needs re-locating please contact us to discuss.

Is it easy to set up my Franking Machine at home?

Typically yes.

If your machine is connected through a LAN port simply disconnect your machine at work from the wall socket or router, leaving the adapter and ethernet cable attached to your machine.

Then plug the cable directly into your router at home to allow your machine to communicate with the Royal Mail.

If your machine is connected through WI-FI ensure you take the WI-FI connector home with you. The connector is a small module attached to the rear of the franking machine with green and red indicator lights. This will then need pairing with your WI-FI at home.

How do I post franked mail when working from home?

Frank as usual and separate mail into 1St Class and 2nd Class, or International as required, then:

Place in postal bags and take to the Post Office, delivery office or business mailbox OR place in pillar box/post box on the day of franking (max of 30 letters per bundle) prior the collection time.

Franked mail is dated and is designated by Royal Mail as ‘business mail’ so it is separated from all other mail in order to travel more quickly through the postal system.

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